ALEX SLADEN - CUSTOMER EXPERIENCE MANAGER, UK AND IRELAND

ALEX SLADEN - CUSTOMER EXPERIENCE MANAGER, UK AND IRELAND

With over 10 years experience within the travel industry, Alex joined Expedia in August 2011 as Customer Experience Manager for the UK and Ireland. His primary focus is to ensure the end user experience remains an intuitive and enjoyable one. Alex strives to ensure our content is engaging and relevant at all times.

Alex developed his travel career at Trailfinders where his roles included managing teams of elite travel consultants, developing recognition and reward programmes, and more recently, managing the company’s CRM strategy.

Like all Expedians, Alex is a very keen traveller and has extensive experience across six continents. He has hiked the Inca Trail in Peru, scaled the highest peak in North Africa and camped rough in the Masai Mara. On his ‘To Do’ list are the glaciers of Southern Chile and the mythical Mount Kailash in Tibet – although with a 1 year old daughter and another on the way, these have been temporarily put on hold.

My Best Trip

For pure ‘escape from it all’ adventure, I would have to say Namibia. My now wife and I hired a 4x4 and hit the road, travelling for hours, sometimes days without seeing another vehicle. The scenery there is spectacular, from the largest sand dunes in the world in the Namib Naukluft National Park to the wild and deserted Skeleton Coast; from the mysterious Desert Elephants of Damaraland to the vast Etosha National Park, one of the best places to see game in Southern Africa – without the masses! There are few places in the world where you can explore such amazing territory by yourself.

ALEX SLADEN - CUSTOMER EXPERIENCE MANAGER, UK AND IRELAND

 

My top travel tips

  • Avoid jet lag by simply immersing yourself in the local time zone as soon as you arrive. Don’t fall into the ‘Its 3am back home so I should go to bed’ trap. Reset your watch and don’t look back until you fly home. 
  • Learn the words for ‘Hello’ and ‘Thank you’ for wherever you are going. It’s amazing how far these 2 words can get you. 
  • With online maps you can now view your destination in detail before you arrive. Spend 5 minutes looking at the streets around your accommodation. You’ll feel more confident about venturing out for that first beer!
  • Think about getting a bank account that offers free cash withdrawals overseas. These charges can soon mount up, especially if you are away for a while.
  • Ensure your mobile phone is set up for roaming to avoid nasty surprises when you get back!